If your Epson printer isn't scanning to your computer or Help 1 (855) 731-7002, don't worry—it’s a common issue that can usually be fixed with a few simple steps. The problem could be due to communication errors, outdated drivers, incorrect settings, or network issues. Whether you're on Windows or macOS, this guide will walk you through how to get your Epson scanner working again.
𝐋𝐈𝐕𝐄 𝐂𝐇𝐀𝐓 𝐖𝐈𝐓𝐇 𝐔𝐒 𝐈𝐅 𝐘𝐎𝐔 𝐇𝐀𝐕𝐄 𝐀𝐍𝐘 𝐈𝐒𝐒𝐔𝐄: 𝐡𝐭𝐭𝐩𝐬://𝐞𝐩𝐬𝐨𝐧𝐨𝐟𝐟𝐥𝐢𝐧𝐞𝐩𝐫𝐢𝐧𝐭𝐞𝐫.𝐜𝐨𝐦/
1. Check Basic Connections
First, make sure your printer is powered on and properly connected to your computer—either via USB or over the same Wi-Fi network. If you're using a wireless connection, confirm that both the printer and your PC/Mac are on the same network.
If you're connected via USB, try switching to another USB port. For wireless connections, you can verify the status from the printer's control panel under Wi-Fi Settings.
2. Restart Devices
Sometimes, simply restarting your devices can fix scanning problems. Turn off your Epson printer and your computer. Wait 30 seconds, then power them back on and try scanning again.
3. Install or Update Epson Scan Software
Scanning often relies on the Epson Scan or Epson Scan 2 utility. Download the latest version for your model from Epson's official support site.
Make sure to:
Uninstall the old version first
Reboot your computer after installation
Open Epson Scan and select your device from the list
On Mac, grant Full Disk Access to the Epson Scan app via System Settings > Privacy & Security > Full Disk Access.
4. Use the Correct Scan Mode
Some Epson models offer different scanning methods, like:
Scan to Computer
Scan to Network Folder
Scan to Email
Ensure you’re using Scan to Computer if you want files sent directly to your device. This setting can usually be changed from the printer’s screen or the Epson software on your computer.
𝐋𝐈𝐕𝐄 𝐂𝐇𝐀𝐓 𝐖𝐈𝐓𝐇 𝐔𝐒 𝐈𝐅 𝐘𝐎𝐔 𝐇𝐀𝐕𝐄 𝐀𝐍𝐘 𝐈𝐒𝐒𝐔𝐄: 𝐡𝐭𝐭𝐩𝐬://𝐞𝐩𝐬𝐨𝐧𝐨𝐟𝐟𝐥𝐢𝐧𝐞𝐩𝐫𝐢𝐧𝐭𝐞𝐫.𝐜𝐨𝐦/
5. Enable Scanning Over Network
On Windows:
Go to Control Panel > Devices and Printers
Right-click your Epson printer > Scan Properties
Under the Network tab, enable "Allow scanning over network"
On Mac:
Go to System Settings > Printers & Scanners
Select your Epson printer > ensure "Scan" tab is available and configured
6. Disable Firewall or Antivirus Temporarily
Sometimes, your firewall or antivirus can block scanning functions, especially over Wi-Fi. Temporarily disable them and test the scanner again. If scanning works, add Epson software as an exception.
7. Check for Driver Conflicts or Reinstall Printer
Remove and re-add your printer:
Windows:
Go to Settings > Devices > Printers & Scanners
Remove the Epson printer, restart your PC, and add it again
Mac:
Go to System Settings > Printers & Scanners
Delete the printer, restart your Mac, then click the “+” button to add it back
Final Tip: Use Epson Scan 2 App Instead of Default Scanning
On Windows or macOS, the built-in scanning tools may not fully support Epson’s features. Using the Epson Scan 2 app gives you better compatibility and scanning options.
By following these steps, your Epson printer should be back to scanning smoothly on both PC and Mac. If the issue continues, reach out to Epson Support for more advanced diagnostics.